Guide & FAQs

Processes, Questions, & Requirements

International travel can be overwhelming, and understandably so. We aim to make the process clear, efficient, and supportive. 

If you’re considering a Namibian holiday but need baseline questions answered before enquiring, you’re in the right place. Here, we share everything you need to know about working with us & travelling to Southern Africa.



Complete the form on the contact page to tell us more about you and your dream holiday.


We’ll get in touch to learn your preferences so we can tailor the itinerary to fit all of your vacation desires. Our custom itineraries are built around your personal preferences and budget. We’ll share an itinerary proposal and estimated quote with you. 


Once you’re happy with your itinerary and ready to confirm your safari, a 20% deposit payment is required. This deposit payment is used to secure bookings with your itinerary’s service providers.


The balance for your tour is due 45 days before your arrival date. We’ll send you an invoice with the details, and once we receive the balance payment, we can confirm and finalise all itinerary reservations.


After payment of the tour balance, we will provide your finalised itinerary with contact details for each lodge. On your arrival, we provide a printed copy of your itinerary, detailed driving directions, information about the areas you are visiting, accommodation vouchers, a Namibian SIM card with data voucher, a beautiful ‘old-fashioned’ paper map of Namibia, and a few welcome gifts!


Pack your bags and hop on a plane to Namibia! We’ll meet you when you arrive in the country to ensure you have everything you need and answer any remaining questions. Then, it’s time to let the adventure of a lifetime begin! 

Exploratory, nature-based, & spirited — this is the all-encompassing vacation you don’t want to wait another year to take.

frequently asked questions

Your passport must be valid for a minimum period of 6 months from the date of entry into Namibia and have at least 2 completely blank pages for Namibian immigration to use. If you are going to travel through Southern Africa, be aware that although South African authorities state they require 1 blank passport page for entry, some officials insist on 2 blank pages. If you plan to take this route, make sure you have a total of 3 blank pages.

This depends on the country of origin. Please see Visa Requirements for Namibia to obtain information about your country. We will gladly assist with additional information.

Namibia uses the Namibian Dollar (N$). This is linked to a one-to-one exchange with the South African Rand (ZAR).

The national currency of Botswana is the Pula, but the US dollar is widely accepted at lodges and hotels throughout the country and quotes will often be in US$.

English is the official language of the country and most Namibians can also speak Afrikaans and German. Ten indigenous African languages are spoken.

Namibia is awesome year-round. The country is usually dry and hot and enjoys 300 sunny days a year. July – September is the high season when prices are high and accommodation availability is more limited. The shoulder months of April/May and October/November are great times of the year when temperatures are mild and tourist numbers are lower. 

Not close! It’s not advisable to get out of your vehicle inside National Parks. Remember that these areas belong to wild animals — don’t put yourself in danger for the sake of a selfie!

You can use your electric appliances in Namibia if the standard voltage in your country is between 220 – 240 V.

The answer varies according to the family involved and the destination chosen. As a general rule, we believe that with children under 10 years old, you need to plan carefully, and factors such as travel distances, suitable accommodation and activities are important.

For example, game viewing is a patient exercise, so the ability to sit in a vehicle for two to three hours is a great benefit. Young children will find frequent and extended game drives very boring. Consider a family-friendly lodge with private game-viewing vehicles, so you don’t have to worry about ‘the other guests’.

There are no compulsory vaccinations required for Namibia, however, we recommend you consult with your local travel clinic for the most up-to-date recommendations, particularly in regard to malaria prophylactics. Proof of yellow fever vaccination is required if you are coming from or have transited through an airport of a country where yellow fever occurs.

Northern Namibia is a malaria area. Please consult your medical practitioner regarding any antimalarial pills and check with your health department/travel clinic several weeks before departure, as some courses of medication need to be begun in advance of your arrival.

Our cancellation and refund policy is tiered based on the time in which you cancel your trip:

  • If the cancellation is made more than 60 days before arrival, we refund 80% of all payments received to date
  • If the cancellation is made up to 45 days before arrival, we refund 50% of all payments received to date. 
  • If the cancellation is made less than 30 days before arrival, we cannot refund any payments received.

Please note: all cancellations must be made in writing to our team. 

The Ultimate Guide for First-Time Travellers